Customer Service
Customer Service
The definition below summarises what we feel customer service is:
"excellent customer service (is) the ability of an organization to constantly and consistently exceed the customer's expectations." (Alan Creaser, Managing Director)
Accepting this definition means expanding our thinking about customer service; if we're going to consistently exceed customers' expectations, we have to recognize that every aspect of our business has an impact on customer service, not just those aspects of our business that involve face-to-face customer contact.
Improving customer service involves making a commitment to learning what our customers' needs and wants are, and developing action plans that implement customer friendly processes.
You can do your part to help us to improve our customer service, if you have any complaints or queries please call or e-mail and we will take on board your suggestions and try our best to continually improve The Natural Dog Food Company.
These are a few examples of recent testimonials. If you are pleased with our food let us know and your dog could feature on our website for others to benefit.
Thanks a million. Our Westie has has mild eczema for a number of years and has been on steroid drugs from the vet. I am now keeping it under control using your product and some homoeopathic tablets when required. Not only has his coat and skin improved, he is back to his old self.
Mrs West, Portsmouth
Thanks a million. Our Westie has has mild eczema for a number of years and has been on steroid drugs from the vet. I am now keeping it under control using your product and some homoeopathic tablets when required. Not only has his coat and skin improved, he is back to his old self.
Mrs West, Portsmouth
The Natural Dog Food Company
Registered in England No.6054195
VAT Reg.No. GB 895 5238 76
Registered in England No.6054195
VAT Reg.No. GB 895 5238 76
